Refund policy

Return window: 30 days from delivery.
Eligible items: Unopened and unused products in original packaging. Opened cosmetics can’t be returned for hygiene reasons unless defective.
Damaged, defective or wrong items: Email support@velmora.com within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund at no cost to you.
How to return: Email support@velmora.com with your order number. We’ll reply with return instructions. Don’t send items back without our approval.
Return shipping: The customer pays return shipping, except for damaged, defective or wrong items.
Refunds: Issued to the original payment method within 5 to 10 business days after we receive and inspect the return. Original shipping costs are not refunded unless the item was defective or wrong.
Cancellations: Orders can be cancelled before they ship. Email us as soon as possible.